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Trending Questions

  • I’m getting an error message that says, “You must enter a response for ‘First Housing Plans’ before proceeding to the next page.” What should I do?

    Make sure you have entered a housing plan for every school before you click Next.

    If you have a housing plan for each school but still get the error message, save and exit the FAFSA. Click Save at the bottom of the page and then click Exit. Your progress will be saved. Then log back into your FAFSA by clicking Continue and entering your password. You will be taken back to the "School Selection Summary" page where you can re-enter your housing plans and click Next to proceed.

    If you are unable to get past the error after exiting and returning, you may need to try a different web browser (e.g. Internet Explorer, Firefox, Chrome, or Safari).

  • Which FAFSA should I fill out, 2014-2015 or 2015-2016?

    If you want to receive federal student aid for the 2014-2015 award year (July 1, 2014 through June 30, 2015), you must submit a 2014-2015 FAFSA.

    If you want to receive federal student aid for the 2015-2016 award year (July 1, 2015 through June 30, 2016), you must submit a 2015-2016 FAFSA.

    If you plan on taking summer classes, ask your college’s financial aid office whether you should complete the 2014-2015 FAFSA or the 2015-2016 FAFSA.

  • Must I apply each year?

    Eligibility for federal student aid does not carry over from one award year to the next. Therefore, you must reapply for aid each award year by completing and submitting a FAFSA. If you want to receive federal student aid for the 2015-2016 award year (July 1, 2015 through June 30, 2016), you must submit a 2015-2016 FAFSA.

  • I filled out my FAFSA and have decided to transfer/withdraw from college. What should I do?

    If you transfer to a different college, your federal aid does not transfer with you. You will need to add the new college’s Federal School Code to your Free Application for Federal Student Aid (FAFSA).

    To add colleges after you have already submitted your FAFSA, click the Login button on the home page (www.fafsa.ed.gov) and log into FAFSA on the Web (FOTW). Click Make FAFSA Corrections, and then navigate to the “School Selection” page.

    Note: You will need to check with the financial aid office at your new college to find out how much financial aid you are eligible to receive when you transfer.

    If you receive federal student aid (except for Federal Work-Study) and you withdraw from the college, a portion of the funds may need to be returned by you or your college.

    For more information about your college’s return-of-aid policy, contact the financial aid office at your college.

  • What if I forgot my PIN?

    If you have lost or forgotten your PIN, you need to request a duplicate. To do so, visit the PIN Home Page and select Request A Duplicate PIN from the list of options on the left side of the page. You will need to provide your challenge answer to request a duplicate PIN.

    When requesting a duplicate PIN, you can choose to either instantly view your PIN online or immediately receive an e-mail containing a hyperlink to your PIN.

    If you think your PIN was compromised (i.e., you think someone else knows it), then you should not request a duplicate PIN; instead, you should change your PIN. You can choose your own new PIN, or we can randomly generate one for you. To change your PIN, select Change My PIN from the list of options on the left side of the PIN Home Page.

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Making Corrections

Already submitted your FAFSA and need to make a correction? Get help submitting a correction, adding a school, viewing or printing your Student Aid Report (SAR), and more.

Next Steps

You've submitted your FAFSA; what happens next? Understand your expected family contribution (EFC), your Student Aid Report (SAR), and next steps.

Contact Us

More Help Options

Didn't find an answer to your question? Contact the Federal Student Aid Information Center.

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Chat live with a customer service representative in a secure online chat session.

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Call Us

Call Us:

Talk with a customer service representative over the phone. Our automated telephone service is always available.

1-800-4FED-AID (1-800-433-3243) or 319-337-5665
Hearing impaired? Call the TTY line: 1-800-730-8913

E-mail Us

E-mail Us:

Use the online form to ask your question, send us your comments, and/or alert us to a technical issue you are having. One of our customer service representatives will reply back via e-mail. Or you can e-mail us at FederalStudentAidCustomerService@ed.gov. We’ll respond within one business day.

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