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Trending Questions

  • What is Verification?

    Verification is a process where your college confirms the data reported on your Free Application for Federal Student Aid (FAFSA). Your college has the authority to request documentation that supports income and other information that you reported on your FAFSA.

    Note: Your Financial Aid Administrator at your college may make corrections or updates to your FAFSA based on the documentation you provided to them during the verification process.

    For more information about verification, contact the financial aid office at your college.

  • How do I get to the IRS Data Retrieval Tool after I have submitted my FAFSA?

    If you have already submitted a Free Application for Federal Student Aid (FAFSA) and would like to use the IRS Data Retrieval Tool to update your FAFSA with IRS tax return information, click Login to start a correction. Once in the FAFSA, navigate to the "Finances" section, where the option to use the IRS Data Retrieval Tool displays for eligible students and parents. You must indicate that you have completed a federal tax return to be eligible to use the IRS Data Retrieval Tool.

    Note: To finish, you must sign and submit this application and receive a confirmation page.

  • What if I (or my parents) haven’t completed taxes yet?

    If you or your parents have not completed your taxes yet, you can estimate your income and other tax return information, and then correct your application after you have filed your taxes.

    When estimating your tax return information, you should indicate that you will file your taxes. If your 2013 income is similar to your 2012 income, use your 2012 tax return to provide estimates for questions about your income. If your income is not similar, use the Income Estimator for assistance estimating your adjusted gross income, and answer the remaining questions about your income to the best of your ability.

    You must return to update the estimates you provided with your 2013 tax return information once you file. To update your estimates, click Make FAFSA Corrections after logging in to FAFSA on the Web. Navigate to the "Finances" section and indicate that you have already completed your taxes. If your tax return information is available and if you are eligible to do so, you should use the IRS Data Retrieval Tool to transfer your tax return information into your application.

    Note: To finish, you must sign and submit this application and receive a confirmation page.

  • If I have been granted Deferred Action for Childhood Arrivals (DACA), can I still complete a FAFSA?

    Yes, and we encourage you to do so. Although DACA students are not eligible for federal financial aid, you may still be eligible for state or college aid, and submitting a Free Application for Federal Student Aid (FAFSA) can help you access those other types of aid. To begin your FAFSA, you must enter your Social Security Number. While completing the FAFSA, you must answer the "Are you a U.S. citizen?" question by selecting "No, I am not a citizen or eligible noncitizen." After submitting your FAFSA, you should check with your school's financial aid office to see what types of financial aid you may be eligible to receive.

    Note: Some states may have other ways to apply for state aid, and you should check with your financial aid counselor. For example, California has developed an alternative application for California students who are not eligible for federal aid but who may be eligible for the state's Cal Grant and institutional aid programs.

  • What if I forgot my PIN?

    If you have lost or forgotten your PIN, you need to request a duplicate. To do so, visit the PIN Home Page and select Request A Duplicate PIN from the list of options on the left side of the page. You will need to provide your challenge answer to request a duplicate PIN.

    When requesting a duplicate PIN, you can choose to either instantly view your PIN online or immediately receive an e-mail containing a hyperlink to your PIN.

    If you think your PIN was compromised (i.e., you think someone else knows it), then you should not request a duplicate PIN; instead, you should change your PIN. You can choose your own new PIN, or we can randomly generate one for you. To change your PIN, select Change My PIN from the list of options on the left side of the PIN Home Page.

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Making Corrections

Already submitted your FAFSA and need to make a correction? Get help submitting a correction, adding a school, viewing or printing your Student Aid Report (SAR), and more.

Next Steps

You've submitted your FAFSA; what happens next? Understand your expected family contribution (EFC), your Student Aid Report (SAR), and next steps.

Contact Us

More Help Options

Didn't find an answer to your question? Contact the Federal Student Aid Information Center.

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Chat live with a customer service representative in a secure online chat session.

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Call Us

Call Us:

Talk with a customer service representative over the phone. Our automated telephone service is always available.

1-800-4FED-AID (1-800-433-3243) or 319-337-5665
Hearing impaired? Call the TTY line: 1-800-730-8913

E-mail Us

E-mail Us:

Use the online form to ask your question, send us your comments, and/or alert us to a technical issue you are having. One of our customer service representatives will reply back via e-mail. Or you can e-mail us at FederalStudentAidCustomerService@ed.gov. We’ll respond within one business day.

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