Information from e-mail you send us

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If you decide to send us an electronic mail message (e-mail, which includes information you send to customer service regarding a problem or feedback you provide on a customer survey), the message will usually contain your return e-mail address. If you include personally identifying information in your e-mail because you want us to address issues specific to your situation, we may use that information in contacting other federal agencies or our partners (such as schools, lenders, or state agencies) in connection with your student aid application or aid awards. In other limited circumstances, including requests from Congress or other parties, we may be required by law to disclose information that you submit.

Also, e-mail is not necessarily secure against interception. If your communication is very sensitive, or includes personal information such as data from your tax return or student loan account, you may prefer to mail it by postal mail to:

Federal Student Aid Information Center
P.O. Box 84
Washington, D.C. 20044

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